Your business is important to us and our customer’s satisfaction is paramount. We designed our policy so that is easy to understand and use if needed. If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at
returns@luminaryint.com or call us at
727-230-9112.
Timeframe – 30 Days
Our Return, Refunds, and Exchange policy lasts 30 calendar days from the date you received your item(s). We do not accept any returns or exchanges after 30 calendar days from the delivery date.
Returns
Luminary accepts return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, it was received. If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Exceptions: We do not accept returns for perishable items or gift cards.
Exchanges (if applicable)
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email
support@luminaryint.com within 30 days of receiving your product to begin the process.To initiate a return or exchange, please complete the following stepsPlease email
returns@luminaryint.com within 30 days of receiving your product to begin the process.Ship the item back to us using the return shipping label we will provide you as outlined in the Return Shipping section belowOnce we receive and inspect your item as outlined in the Refunds section below your refund will be processed.
Return Shipping
After you’ve submitted a return request to
returns@luminaryint.com , we will send you a PDF of a return shipping label. Please print it out and affix to your package.
Shipping Cost: You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Shipping Insurance: If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.