Help Center

As a Veteran-Owned and operated company, Luminary Global is committed to supporting the men and women who have served and continue to serve in our communities and abroad. To say thank you, we are honored to offer a 5% discount and Free Shipping on orders of $100 or more to First Responders. 

For online orders, we use ID.me—a secure, easy-to-use identification verification platform—to process all military veteran, first responder, and teacher educator discounts. 

ID.me is a digital platform that helps people easily prove their identity in order to access online services and benefits. With ID.me, you can verify your group status and gain access to amazing group discounts from hundreds of popular brands.

ID.me is also a trusted technology partner to multiple government agencies, providing secure digital identity verification to help government agencies make sure you're you—and not someone pretending to be you—when you request access to government services online. ID.me’s identity platform meets the highest federal standards for online identity proofing and authentication, without compromising access for hard-to-identify groups.

ID.me’s technology is used by more than 6 million individuals and 200 partners, including federal and state agencies, healthcare organizations, financial institutions, retailers, and nonprofits. For more information about the ID.me platform and eligibility, go here.

Military - You are eligible if you are any of the following:

• Active Duty
• National Guard
• Reserves
• Veterans and Retirees
• Military Spouses
• Immediate Military Family Members

Responder - You are eligible if you are any of the following:

• Law Enforcement
• Police Officer (Federal, State, and Local), Sheriff / Sheriff's Deputy, State Trooper, Auxiliary & Reserve Sheriff Deputy or Police Officers
• Correctional Officer, Detention Officers, Custody Officers, Probation & Parole Officers, Court Bailiffs/Court Officers (must be hold law enforcement credentials)
• Federal Law Enforcement Officer (Ex:  Customs & Border Protection Officer, Air Marshal, etc.)
• Bridge and Tunnel Officers, Railroad Police Officers, School Resource Officers
• Animal Control Officers who are credentialed as a Law Enforcement Officer, Fire Marshals who are certified Law Enforcement Officers
• Firefighters
• Career Firefighter (Federal, State, and Local)
• Wild-land firefighter/ Prescribed fire burn manager
• Volunteer Firefighter
• Fire Marshal

Emergency Medical Professionals

• Emergency Medical Technician (EMT)
• Paramedic

Teachers and Educators - You are eligible if you are any of the following:

• Certified Teacher (To include Public, Private, or Charter Schools)
• Certified Teacher Aide
• Certified Teacher Assistant
• Certified Educational Assistant
• School Administration (Principal, Asst. Principal, etc.)
• Lifetime Teaching Credential Holders
• College/University Professors
• Speech Pathologists

1. Easy as 1 -2 -3. From the Luminary website, locate the item(s) you would like to purchase and select “Add to Cart.” In the upper right-hand corner of the main navigation pane, click on the cart icon to view your cart. Once you are on the “Shopping Cart” page, toward the bottom of the screen you will see a section that says “Get Verified with ID.me.” Click the button.
2. You will be taken to ID.me and have the option to choose Military – Responder – Government or Teacher.  Click on the category that applies to you; this will open up a new window and you will be prompted to sign in to your ID.me account. If you do not already have an account, you will need to create one—follow the steps on ID.me to do so and provide the necessary documentation to verify your identity.
3. Once you are successfully signed in and verified, you will be redirected back to your Luminary shopping cart and the discount will be displayed in your order summary in the right-hand column. From there, you can “Proceed to Checkout.”

Yes ID.me is secure. ID.me was created as a security measure. In essence, as the company itself says on their site, the platform is designed “to help make sure you’re you—and not someone pretending to be you.” As such, ID.me provides the strongest identity verification system available to prevent fraud and identity theft, using bank-grade encryption to keep your personal information safe.

Hundreds of well-known private-sector companies (like LinkedIn, Ford, and USAA) and government agencies (like the U.S. Department of Veteran Affairs and the California DMV) have also chosen ID.me to help keep their customers’ personal information safe. Plus, users are in control of which services and businesses you share your information with, always giving your explicit consent.

Yes. You will receive an order confirmation from Luminary that will reflect your purchase and the discount applied.

The ID.me site has a wealth of information in their FAQs section. ID.me also has a Help site and a chat module build into the footer of their site where you can talk with a representative. For more information about identification verification and eligibility, check out ID.me’s Military- First Responder or Teacher information pages. If you have any questions related to the Luminary storefront, as well as our connection with the ID.me system, you can also contact our Customer Service team directly at 727-230-9112 or at support@luminaryint.com  

We will ship your order as soon as possible. Most online orders typically ship within one to three business days; however, the availability of our stock is variable due to large government purchases and management of expiration dates to get our customers the latest inventory. 

It is very rare for there to be extended delays in shipping. If there will be an extended delay (greater than two weeks) on your order, we will notify you. The shipping method chosen is based on the date products are available to ship.

If you have an immediate need or need expedited shipping for a rush order please contact us at 727-230-9112 or support@luminaryint.com and one of our representatives will assist you.  

Domestic Shipping: 
Our shipping methods vary in order to provide you with the quickest and most efficient experience. These can range from UPS or FedEx Ground, DHL, or USPS. Luminary only ships within the contiguous United States

• Please note that most orders require 48 hours for processing and packaging and will arrive in 3 to 5 business days. This is not a shipping guarantee. Please contact us for expedited shipping if you need it sooner. 
• Some items may need to be back ordered, which could require up to two weeks for processing and packaging. 
• Large or heavy orders will be subject to a shipping quote and may have to be delivered by truck on a pallet.

International Shipping: 
Luminary ships international for RFQ orders only.  Please contact us at 727-230-9112 or email at support@luminaryint.com and we will be able to provide you a quote.  Luminary does not ship internationally through orders processed on our website.  

Your business is important to us and our customer’s satisfaction is paramount.  We designed our policy so that is easy to understand and use if needed.  If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at returns@luminaryint.com or call us at 727-230-9112.

Timeframe – 30 Days

Our Return, Refunds, and Exchange policy lasts 30 calendar days from the date you received your item(s).  We do not accept any returns or exchanges after 30 calendar days from the delivery date.

Returns

Luminary accepts return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, it was received. If you wish to return your item, we must receive your request within 30 days of the date you received your item.Exceptions: We do not accept returns for perishable items or gift cards. 

Exchanges (if applicable)

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email support@luminaryint.com within 30 days of receiving your product to begin the process.To initiate a return or exchange, please complete the following stepsPlease email returns@luminaryint.com within 30 days of receiving your product to begin the process.Ship the item back to us using the return shipping label we will provide you as outlined in the Return Shipping section belowOnce we receive and inspect your item as outlined in the Refunds section below your refund will be processed.

Return Shipping

After you’ve submitted a return request to returns@luminaryint.com , we will send you a PDF of a return shipping label. Please print it out and affix to your package.Shipping Cost: You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.Shipping Insurance: If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.

Refunds (if applicable)

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within one to two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

If you are wondering what the status of your refund is please do the following:

1. If you haven’t received a refund within two weeks, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at returns@luminaryint.com

Final Sale Items (if applicable)

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Gifts - (if applicable)

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.

Questions?

Email us at support@luminaryint.com or call 727-230-9112