Refund policy

Returns, Refunds, and Exchange Policy

Your business is important to us and our customer’s satisfaction is paramount.  We designed our policy so that is easy to understand and use if needed.  If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at returns@luminaryint.com or call us at 727-230-9112.

Timeframe – 30 Days

Our Return, Refunds, and Exchange policy lasts 30 calendar days from the date you received your item(s).  We do not accept any returns or exchanges after 30 calendar days from the delivery date.

Returns

Luminary accepts return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, it was received. If you wish to return your item, we must receive your request within 30 days of the date you received your item.

• Exceptions: We do not accept returns for perishable items or gift cards. 

Exchanges (if applicable)

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email support@luminaryint.com within 30 days of receiving your product to begin the process.

To initiate a return or exchange, please complete the following steps

1. Please email returns@luminaryint.com within 30 days of receiving your product to begin the process.
2. Ship the item back to us using the return shipping label we will provide you as outlined in the Return Shipping section below
3. Once we receive and inspect your item as outlined in the Refunds section below your refund will be processed.

Return Shipping

After you’ve submitted a return request to returns@luminaryint.com , we will send you a PDF of a return shipping label. Please print it out and affix to your package.

• Shipping Cost: You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
• Shipping Insurance: If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.

Refunds (if applicable)

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within one to two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

If you are wondering what the status of your refund is please do the following:

1. If you haven’t received a refund within two weeks, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at returns@luminaryint.com

Final Sale Items (if applicable)

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Gifts - (if applicable)

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.

Questions?

Email us at support@luminaryint.com or call 727-230-9112